The short version
- We do not collect personal information from children. Your child’s first name, progress and stickers stay on your phone.
- We keep only what we need to run your subscription: your (the parent’s) email, the phone the app is signed in on, and your subscription record.
- No ads. No analytics or tracking SDKs. We never sell or share data for advertising.
- You can delete your account at any time — in the app or on our account deletion page.
1. Who we are
Child Runway (the “app”) and childrunway.com are provided by Child Runway (“we”, “us”). If you have any question about privacy, write to support@childrunway.com.
2. Children’s privacy
The app is designed to be used by young children and managed by their parents or guardians. The child side of the app has no accounts, chat, comments, profiles, sharing, advertising or links out of the app. Settings, purchases, sign-in and any link that leaves the app sit behind a parental gate (a question young children cannot answer).
We do not knowingly collect personal information from children. The child’s first name, which a parent may type in to personalise greetings, is stored only on the device and is never sent to us. Watching history, stars and stickers are stored only on the device. If you believe a child has sent us personal information, contact us and we will delete it.
We design the app to meet the U.S. Children’s Online Privacy Protection Act (COPPA), the EU/UK GDPR rules for children, the UK Age Appropriate Design Code, India’s Digital Personal Data Protection Act 2023, Google Play’s Families Policy and Apple’s App Store Kids Category guidelines.
3. What we collect, why, and for how long
| Information | Why we need it | How long we keep it |
|---|---|---|
| Parent’s email address | Sign-in with a one-time code; linking your subscription; answering support requests | Until you delete your account |
| A random device identifier created by the app, the device name (e.g. “Pixel 8”) and platform | Enforcing “one phone at a time” for a subscription and showing you which phone is signed in | Until you delete your account |
| Subscription records from Google Play or the App Store (purchase token / transaction id, status, renewal date) | Unlocking the videos you paid for; handling renewals, cancellations and refunds | Until you delete your account, and longer only where tax or accounting law requires |
| Technical logs (time, request type, account id, IP address as seen by our cloud provider) | Security, preventing abuse and fixing problems | 30 days |
| One-time sign-in codes (stored only as a one-way hash) | Signing in and confirming account deletion | 10 minutes |
We do not collect: your child’s name, voice, photos, videos, location, contacts, advertising identifiers or viewing history. The app does not use the camera, microphone or location.
Payments. Google or Apple handle payment. We never see your card or bank details — we only receive the subscription status.
4. How we use information
We use the information above only to provide the service: to sign you in, to unlock and deliver videos, to keep your subscription working on your current phone, to prevent abuse and to answer you. We do not use it for advertising or profiling, and we do not send marketing emails. The only emails we send are the sign-in and account-deletion codes you ask for.
Our legal basis (where GDPR applies) is performance of our contract with you (providing the subscription) and our legitimate interest in keeping the service secure.
5. Who we share information with
- Amazon Web Services (hosting, data stored in Mumbai, India) stores and processes the information above on our behalf, under a data processing agreement.
- Google and Apple process your payment and tell us the subscription status.
- Authorities, only when the law requires it.
Nobody else. We never sell or rent personal information.
6. Videos on your device
To play without internet, the app downloads videos into its private storage on your phone. You can remove them any time in the Grown-ups corner. Removing the app removes them too.
7. Your rights and choices
- Delete your account: in the app, press and hold ⚙ Grown-ups → Delete account, or use our account deletion page. Deletion is immediate and removes your email, device record and subscription link. Backups roll off within 35 days.
- Cancel the subscription: in Google Play or the App Store. Deleting the account does not cancel store billing — the app and this website tell you how.
- Access or correct: email support@childrunway.com from your account email. We reply within 30 days.
- You can complain to your local data protection authority.
8. Security
All traffic is encrypted (HTTPS). Sign-in codes and session tokens are stored only as one-way hashes. Premium videos are delivered with short-lived signed links. Access to our systems is limited to the people who run the service and every administrative action is logged.
9. International transfers
Data is stored in India (AWS Mumbai region). If you use the app from another country, your information is transferred to and processed in India with the protections described here.
10. This website
childrunway.com uses no cookies, analytics or third-party trackers, and loads its fonts from our own servers. The account deletion page sends only the email you type (and the code) to our servers.
11. Changes
If we change this policy we will update the date at the top. For important changes we will also tell you in the app before they take effect.
12. Contact
Child Runway · support@childrunway.com